Refund Policy

Return Policy of Kaden Lake Curated Emporium

Effective Date: October 1, 2023

We want you to be completely satisfied with your purchase from Kaden Lake. Our return policy is designed to be fair, transparent, and hassle-free. Please take a moment to read and understand our return policy before making a purchase.

1. Eligibility for Returns

1.1. To be eligible for a return, the following conditions must be met: a) The item must be in its original condition, unused, and undamaged. b) The item must be returned within 7 days from the date of delivery. c)The item must be accompanied by the original receipt or proof of purchase.

1.2. Please note that certain items, such as perishable goods, intimate or sanitary products, and personalized or custom-made items, are not eligible for return unless they are defective or damaged upon arrival.

1.3 Clearance Items & Jewelry are Final Sale

2. Return Process

2.1. To initiate a return, please contact our customer support team within 7 days of receiving your order. You can reach us by phone, email, or through our online contact form.

2.2. Our customer support team will guide you through the return process and provide you with the necessary instructions and a return authorization number if required.

2.3. Please ensure that the item is securely packaged to prevent damage during transit. We recommend using the original packaging if available.

2.4. You will be responsible for the return shipping costs, unless the item is defective, damaged, or was sent to you in error.

3. Inspection and Refunds

3.1. Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned in Section 1.

3.2. If the item is deemed eligible for a refund, we will process the refund within 14 business days using the original payment method. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.

3.3. If the returned item does not meet the eligibility criteria, we reserve the right to refuse the return and will notify you of the decision. In such cases, the item will be shipped back to you, and you will be responsible for any return shipping costs incurred.

4. Exchanges

4.1. If you wish to exchange an item for a different size, color, or variant, please follow the return process outlined in section 2 and place a new order for the desired item. This will ensure a faster processing time for your exchange.

5. Damaged or Defective Items

5.1. If you receive a damaged or defective item, please contact our customer support team immediately within 3 days of receiving your order. We will arrange for a replacement, repair, or refund, depending on the specific circumstances.

6. Non-Refundable Items

6.1. The following items are non-refundable: a) Gift cards and digital products b) Perishable goods, such as food or flowers c) Intimate or sanitary products d) Personalized or custom-made items, unless they are defective or damaged

7. Changes to the Return Policy

7.1. We reserve the right to modify or update this Return Policy at any time without prior notice. The revised policy will be effective immediately upon posting on our website.

Contact Information

If you have any questions or need assistance with a return, please don't hesitate to contact our customer support team at The Kaden Lake Boutique at 131 North Third Street Bardstown, KY 40004, or email us at support@bardstownemporiums.com.

By making a purchase with us, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined in this Return Policy.

Thank you for shopping with us!

The Kaden Lake Team